Information on the exercise of the right of withdrawal (Returns).
You have the right to desist without justification, within 14 calendar days from receipt of the product or from the conclusion of the contract if it is a service.
To give up, you must notify us of your decision through:
* The telephone number of contact: 931717000
* Through our withdrawal form: Click here to access (please read the withdrawal policy before completing the form).
* In our physical store in: C/ San Sebastian, 7, 08291 - Ripollet (Barcelona)
In the event that you desist, we will refund all payments received (product price, plus shipping costs if any) no later than 14 calendar days from the date you inform us of your withdrawal and make delivery of products.
To do this, we will use the same payment method used for the initial transaction, unless you have expressly stated otherwise.
If you contract services that start to be rendered during the withdrawal period, in case of the same, will pay to Mercería Robles an amount proportional to the part already rendered of the service at the moment in which it has communicated to us its withdrawal as well as, the corresponding to the installation made or other expenses incurred by Mercería Robles established in the withdrawn contract.
If the product is paid for by financing, please contact us.
To proceed with the delivery of the devices or goods, consider the following:
- The equipment must be returned in perfect condition, including all accessories.
- The client shall indemnify Mercería Robles for any eventual defect in any of the components previously inventoried by Mercería Robles and received by the client.
- In case of serious damage, lack of packaging, anomalous operation or others, Mercería Robles reserves the right not to accept such return.
- The customer will be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
- When you make the shipment, insert a copy of the invoice into the package. You can also present it personally along with the product in our physical store.
For any type of consultation do not hesitate to contact us.